If you purchased teenSMART certification directly from ADEPT Driver, your Student ID and Validation Code will be printed on the packing slip enclosed with your program. It is located in the section detailing the items included in the shipment.
Make sure you have access to the Internet under your computer user account. If your Internet access is restricted, then install and use the program using an administrative account, which should have unrestricted Internet access.
Your Student ID, Validation Code and name cannot be edited once you complete your registration. You will be given a chance to verify and edit all of your other information prior to sending your certification test results to ADEPT Driver.
No. You must go through the CBTs in the order indicated in the Roadmap in the teenSMART program. The Roadmap will track all of your progress. You may repeat any instructional segments as often as necessary.
If you exit the program in the middle of a CBT, you will be required to restart that CBT from the beginning the next time you start the program. For this reason, we recommend that you allow approximately 20 to 30 minutes to complete each CBT.
The certification test includes a multiple-choice section and a driving-simulation section. It is an open-book test. If you have successfully completed the computer-based training exercises and the Parent-Teen Activities, you should not have any problems with the test.
You have five attempts to complete the certification test. If you would like more test attempts, please contact ADEPT Driver Product Support at 800-808-5678, Monday through Friday from 8 AM to 5:00 PM Pacific Time, and we will be happy to help you.
When you click the REGISTER button, the program is trying to open a web page by using your computer's default web browser. Make sure that your web browser is set as the default. As an example, in Internet Explorer, follow these steps:
Open Internet Explorer
Select the Tools pull-down menu
Select Internet Options
Select the Programs tab
About two-thirds of the way down there is a section titled "Default web browse." If Internet Explorer is not set as the default, then select the "Make default" button.
The Student ID and Validation Code must be typed in exactly as they are typed on your Packing Slip. If you are having trouble check the number zero versus the letter "O" and the number one versus the letter "l."
A firewall on your computer may be blocking teenSMART. There is a firewall built into Windows, which can be checked by following these steps:
Open the Control Panel
Locate the icon for either Windows Firewall or the Security Center. In the Security Center there is an icon for Windows Firewall in the lower right.
Choose the Exceptions tab and check to see if teenSMART is in the list. If it is not, then select the Add Program button and add teenSMART.
It is also possible that an anti-virus program on your computer is blocking teenSMART from reaching the Internet. You can check this by looking at the settings of your anti-virus software, especially any firewall settings, or by temporarily disabling the anti-virus software.
Your user account on the computer may have restricted or no access to the Internet. To check this, login as an administrator and try to use teenSMART.
THERE IS NO REFUND AVAILABLE ONCE A TEEN HAS CERTIFIED.
Items must be returned in RESALABLE CONDITION within 30 DAYS of customer receipt.
ADEPT must receive the returned product in order to process a refund. To ensure ADEPT's receipt of your return, we recommend that you send it by UPS, FedEx, insured First-Class Mail, or any method which can be tracked. It is not necessary to return the package by overnight mail.
To ensure ADEPT's receipt of your return, we recommend that you send it by UPS, FedEx, insured First-Class Mail, or any method which can be tracked. It is not necessary to return the package by overnight mail.