ADEPT Driver

The Student ID and Validation Code are unique alphanumeric identifiers that indicate you have purchased a valid teenSMART certification license.

If you purchased teenSMART certification directly from ADEPT Driver, your Student ID and Validation Code will be printed on the packing slip enclosed with your program. It is located in the section detailing the items included in the shipment.

The Student ID is important because it is the unique identifier for your certification test results. If you enter an incorrect or invalid Student ID, you will not be allowed to register.

The first time you run teenSMART, you will see the Welcome Screen. You enter your Student ID and Validation Code on this screen to proceed.

Assistance with your ID Codes is available at 877-233-7879, seven days a week, 24 hours a day.

A driver license or permit for the teen driver A parent (or other responsible adult driver 25 or older) to help complete the Parent-Teen Activities

A PC or Mac with the following minimum specifications:

Windows XP SP2: 2.2 GHz Pentium 4 processor, 512 MB RAM, 128 MB VRAM

Windows Vista & Windows 7 & 8: 2.8 GHz Celeron processor, 1 GB RAM, 256 MB VRAM

Mac OSX 10.4, 10.5 & 10.6: 2.0 GHz Intel Core 2 Duo processor, 2 GB RAM, 256 MB VRAM

Hard disk drive space: PC - 3 GB (minimum) or 8 GB (recommended) Mac - 8 GB

DVD-ROM drive

1024 x 768 minimum screen resolution 

Mouse and speakers

An Internet connection (minimum 56 KB dial-up modem)

Make sure you have access to the Internet under your computer user account. If your Internet access is restricted, then install and use the program using an administrative account, which should have unrestricted Internet access.

1. Insert the PROGRAM SOFTWARE DVD (blue DVD) into your computer's DVD drive
2. Follow the on-screen instructions

If the installation does not automatically begin:

1. Click START on the Windows Taskbar
2. Choose RUN
3. In the Run box, type D:\teensmartv3_setup.exe (where D: is the letter of your DVD drive)
4. Click OK and follow the on-screen instructions

1. Insert the PROGRAM SOFTWARE DVD (blue DVD) into your computer's DVD drive
2. If the AutoPlay window comes up, click on Run teenSMARTv3_Launcher.exe
3. Follow the on-screen instructions

If the installation does not automatically begin:

1. Click START on the Windows Taskbar
2. Choose RUN
3. In the Run box, type D:\teensmartv3_setup.exe (where D: is the letter of your DVD drive)
4. Click OK and follow the on-screen instructions

For Windows 8 installation, run teenSMART in Windows compatibility mode as follows:

1. Using Windows Explorer, locate the tsv3setup.exe file on the DVD
2. Right click on the tsv3setup.exe file
3. Select "Properties "
4. Click on the "Compatibility" option
5. Check "Run this program in compatibility mode"
6. Select Windows 7 from the dropdown box
7. Click OK
8. Follow the steps outlined in the Windows Vista & Windows 7 installation instructions
9. When the installation completes, an teenSMART shortcut icon is placed on your desktop
10. Right click on the shortcut, and Select "Properties"
11. Click the "Compatibiltiy" option
12. Check "Run this program in compatibility mode"
13. Select Windows 7 from the dropdown box
14. Click OK

1. Insert the PROGRAM SOFTWARE DVD (blue DVD) into your computer's DVD drive
2. Double-click the teenSMART-v3 shortcut on the desktop to view tiles and folders on the DVD
3. Double-click teenSMARTv3 Installer (MAC)
4. Follow the on-screen instructions

1. Once the installation is complete, start teenSMART by double-clicking on the teenSMART desktop icon.
2. You will first come to the teenSMART Welcome Screen. Enter your Student ID and Validation Code to register.
3. Once you have completed the registration process, you will be taken to the teenSMART Roadmap.
4. The Roadmap will guide you through the teenSMART program.

Your Student ID, Validation Code and name cannot be edited once you complete your registration. You will be given a chance to verify and edit all of your other information prior to sending your certification test results to ADEPT Driver.

No. You must go through the CBTs in the order indicated in the Roadmap in the teenSMART program. The Roadmap will track all of your progress. You may repeat any instructional segments as often as necessary.

No. You must complete all of the steps in order to certify.

If you exit the program in the middle of a CBT, you will be required to restart that CBT from the beginning the next time you start the program. For this reason, we recommend that you allow approximately 20 to 30 minutes to complete each CBT.

The certification test includes a multiple-choice section and a driving-simulation section. It is an open-book test. If you have successfully completed the computer-based training exercises and the Parent-Teen Activities, you should not have any problems with the test.

No. You must complete each step of the program before you can take the certification test.

You have five attempts to complete the certification test. If you would like more test attempts, please contact ADEPT Driver Product Support at 800-808-5678, Monday through Friday from  8 AM to 5:00 PM Pacific Time, and we will be happy to help you.

The teenSMART program will play a congratulatory message that appears on your computer. In Step 8, "Take Certification Test" will be checked off.

Once you have passed the certification test, select Step 8, then select "Send Test Results to ADEPT Driver" and follow the on-screen instructions.

Your test results file is encrypted and cannot be opened.

The certificate of completion will be sent to the email address you entered in the registration form.  This process should take 15 - 20 minutes to complete.

When you click the REGISTER button, the program is trying to open a web page by using your computer's default web browser. Make sure that your web browser is set as the default. As an example, in Internet Explorer, follow these steps:

1. Open Internet Explorer
2. Select the Tools pull-down menu
3. Select Internet Options
4. Select the Programs tab
5. About two-thirds of the way down there is a section titled "Default web browse." If Internet Explorer is not set as the default, then select the "Make default" button.

The Student ID and Validation Code must be typed in exactly as they are typed on your Packing Slip. If you are having trouble check the number zero versus the letter "O" and the number one versus the letter "l."

A firewall on your computer may be blocking teenSMART. There is a firewall built into Windows, which can be checked by following these steps:

1. Open the Control Panel
2. Locate the icon for either Windows Firewall or the Security Center. In the Security Center there is an icon for Windows Firewall in the lower right.
3. Choose the Exceptions tab and check to see if teenSMART is in the list. If it is not, then select the Add Program button and add teenSMART.

It is also possible that an anti-virus program on your computer is blocking teenSMART from reaching the Internet. You can check this by looking at the settings of your anti-virus software, especially any firewall settings, or by temporarily disabling the anti-virus software.

Your user account on the computer may have restricted or no access to the Internet. To check this, login as an administrator and try to use teenSMART.

1. THERE IS NO REFUND AVAILABLE ONCE A TEEN HAS CERTIFIED.
2. Items must be returned in RESALABLE CONDITION within 30 DAYS of customer receipt.
3. ADEPT must receive the returned product in order to process a refund. To ensure ADEPT's receipt of your return, we recommend that you send it by UPS, FedEx, insured First-Class Mail, or any method which can be tracked. It is not necessary to return the package by overnight mail.
4. Complete the ADEPT Driver Return Form and include the form with your return.
5. Allow three to four weeks for your return to be processed.
6. If your order was paid for with a credit card, the same card will be credited. If your order was paid for by check, a check will be issued.
7. Shipping and handling fees are not refundable.

Send returns to:

     ADEPT Driver
     Return Handling
     2374 Maritime Drive
     Elk Grove, CA 95758

To ensure ADEPT's receipt of your return, we recommend that you send it by UPS, FedEx, insured First-Class Mail, or any method which can be tracked. It is not necessary to return the package by overnight mail.

Click here to print the ADEPT Driver Return Form. Complete and include this form with your return.